Refund Policy

1. Overview

At MeetMinutes, we strive to ensure complete satisfaction with our AI-powered services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.

2. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Unauthorized or fraudulent transactions
• Violation of our Terms of Service
• After the refund eligibility period has expired
• For unused features or services

3. Refund Eligibility

Refunds may be considered only in the following circumstances:

• Proven Service unavailability exceeding our SLA guarantees
• Proven Technical issues preventing service usage
• Proven Billing errors or duplicate charges

4. Refund Timeline

Refund requests must be submitted within:

• 7 days of purchase for monthly subscriptions
• 14 days of purchase for annual subscriptions
• 24 hours of purchase for one-time services

5. Refund Process

To request a refund:

1. Contact our customer support team and we will try to address your issue within 24 hours.
2. If the issue remains unsolved within this period, we will send a refund approval email after checking for the claim falling under non-refundable cases.
3. We will initiate the refund from our end if the claim does not fall in non-refundable cases.
4. The amount will be refunded in your source payment method.

6. Payment Method

Approved Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 7-14 business days
• Digital Wallets: 3-5 business days

7. Cancellation Policy

To cancel your subscription:

• Send an email with subject "Request for Cancellation and Refund"

8. Pro-rated Refunds

Pro-rated refunds, when applicable, are calculated based on:

• The unused portion of your subscription period
• Actual service usage during the period
• Any applicable discounts or promotions

9. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be reviewed by our customer service team.

10. Contact Information

For refund requests or questions about this policy, please contact us at:

• Email: [email protected]
• Phone: +91 8446330021

Last Updated: Feb 05, 2024